Cookie Policy

Last Updated: 1 January 2025

This Cookie Policy explains how , a company registered at , operates and manages cookies and similar tracking technologies on the website arnoviresortguide.com (hereinafter referred to as the "Website"). This policy should be read in conjunction with our Privacy Policy, which provides further detail about how we collect, use, and protect your personal information.

By continuing to use our Website, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies as described herein. If you do not agree to the use of cookies, you may disable them using the instructions provided in this policy, though this may affect the functionality of certain parts of our Website.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website operators to make websites work more efficiently, to improve the user experience, and to provide reporting information.

Cookies are set either by the website you are visiting ("first-party cookies") or by third-party services that provide functionality on that website ("third-party cookies"). Cookies typically contain the following information:

  • The name of the server that placed the cookie on your device;
  • A unique identifier (a string of numbers and letters);
  • The expiry date of the cookie (after which it is automatically deleted);
  • Settings or preferences associated with the cookie.

Cookies are not programs and cannot carry viruses or malware. They are passive data storage mechanisms that help us deliver a better and more personalised service to you.

1.1 Session Cookies vs. Persistent Cookies

Session cookies are temporary and are deleted from your device as soon as you close your browser. They enable the website to link your actions during a single browsing session.

Persistent cookies remain on your device for a set period of time specified in the cookie, or until you delete them manually. They are activated every time you visit the website that created the cookie. They help the website remember your preferences and settings for future visits.

1.2 Similar Tracking Technologies

In addition to cookies, we may also use other tracking technologies, including:

  • Web beacons (pixel tags): Tiny transparent image files embedded in web pages or emails that track whether a page has been viewed or an email has been opened;
  • Local storage objects (LSOs): Data stored locally on your browser that persist beyond browser sessions;
  • Scripts: Pieces of code that enable a website to function correctly and collect data about user interactions.

All references to "cookies" in this policy also encompass these similar technologies unless stated otherwise.

2. Why Do We Use Cookies?

We use cookies and similar tracking technologies for a variety of reasons, including:

  • To ensure the Website functions properly and securely;
  • To remember your preferences and settings;
  • To authenticate your identity and maintain your session when you log in;
  • To analyse how visitors use our Website so we can improve it;
  • To deliver relevant advertising and marketing content to you;
  • To measure the effectiveness of our marketing campaigns;
  • To comply with our legal and regulatory obligations;
  • To detect and prevent fraud and other security threats.

3. Types of Cookies We Use

The cookies we use on the Website fall into the following categories:

3.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the operation of our Website. Without them, services you have requested cannot be provided. They include cookies that:

  • Enable you to navigate the Website and use its features;
  • Maintain your session when you log into your account;
  • Remember items added to your booking cart or enquiry forms;
  • Ensure the security of your session and protect against malicious activity;
  • Load-balance traffic across servers to ensure performance and availability.

Because these cookies are strictly necessary for the Website to function, they cannot be disabled without significantly affecting your experience. They do not store any personally identifiable information beyond what is necessary to provide the requested service.

3.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our Website, such as which pages are visited most often, how long users spend on each page, and any error messages encountered. The data collected is aggregated and anonymised and is used solely to improve how the Website works. These cookies do not collect personal information that can be used to identify you individually.

3.3 Functionality Cookies

These cookies allow our Website to remember choices you make (such as your username, language preference, or the region you are in) and provide enhanced, more personalised features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog post. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.

3.4 Targeting and Marketing Cookies

These cookies are used to deliver advertisements and promotional content that are relevant and meaningful to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. These cookies are typically placed by advertising networks with the Website operator's permission.

3.5 Social Media Cookies

These cookies are set by social media platforms (such as Facebook, Instagram, or Twitter/X) and enable you to share our content with your friends and networks. Social media platforms may track your browsing activity across other websites and build a profile of your interests. We do not control these cookies, and you should review the privacy and cookie policies of the relevant social media platforms.

4. Specific Cookies Used on This Website

The following table provides details of the specific cookies we use, their purpose, and their duration. Please note that this list may be updated periodically as we add or remove third-party services.

Cookie Name Provider Category Purpose Duration
__cfduid / cf_clearance / __cf_bm Cloudflare Strictly Necessary Cloudflare uses these cookies to identify trusted web traffic, prevent malicious bot attacks, manage load balancing, and ensure the security of users visiting the Website. These cookies do not correspond to any user ID in the web application and do not store any personally identifiable information. Session / Up to 1 year
_ga Google Analytics Analytics This is the main cookie set by Google Analytics. It is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request and used to calculate visitor, session, and campaign data for site analytics reports. 2 years
_gid Google Analytics Analytics Set by Google Analytics to store and update a unique value for each page visited. It helps identify unique users and tracks sessions across the Website. 24 hours
_gat / _gat_UA-* Google Analytics Analytics Used by Google Analytics to throttle the request rate to limit the collection of data on high-traffic sites. It helps manage the number of requests made to Google Analytics servers. 1 minute
_gac_* Google Analytics / Google Ads Analytics / Marketing Contains campaign-related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt out. 90 days
_fbp Meta (Facebook) Pixel Marketing Used by Meta (Facebook) to deliver a series of advertisement products, including real-time bidding from third-party advertisers. The Facebook Pixel tracks user behaviour on the Website after clicking a Facebook advertisement, enabling us to measure the effectiveness of our Facebook campaigns and retarget visitors. 3 months
_fbc Meta (Facebook) Pixel Marketing Stores last click advertising click information and is used by the Facebook Pixel to attribute conversions to Facebook ad campaigns. 3 months
fr Meta (Facebook) Marketing Used by Facebook to deliver, measure, and improve the relevance of advertisements. It collects a unique browser and user identifier and is used for targeted advertising. 3 months
_gcl_au Google AdSense / Google Ads Marketing Used by Google AdSense to experiment with advertisement efficiency on websites using their services. It stores and tracks conversions from Google Ad clicks. 3 months
IDE Google DoubleClick Marketing Used by Google's DoubleClick to register and report the website user's actions after viewing or clicking on one of the advertiser's advertisements to measure the efficacy of an advertisement and to present targeted advertisements to the user. 1 year
CONSENT Google Strictly Necessary Stores the user's cookie consent state for the current domain. Used by Google to remember whether consent has been given for analytics and advertising cookies. 2 years
cookie_consent / cookieconsent_status Arnoviresortguide Strictly Necessary This first-party cookie is set by the Website to record whether the visitor has accepted or rejected the cookie consent banner. It ensures that the consent prompt is not displayed on every page visit once consent has been given or declined. 1 year
PHPSESSID / sess_* Arnoviresortguide Strictly Necessary This first-party session cookie is generated by PHP-based applications and is used to maintain session state on the server. It expires when the browser is closed. Session

Please note that third-party service providers may update or change the cookies they use. For the most current information, we recommend visiting the privacy and cookie policies of the relevant third parties directly.

5. Third-Party Cookies and Services

Some cookies on our Website are placed by third parties. We have no direct control over the information collected by these cookies. The third-party service providers we currently work with include, but may not be limited to, the following:

5.1 Cloudflare

We use Cloudflare as our content delivery network (CDN) and security provider. Cloudflare places cookies on your device to identify trusted web traffic, prevent distributed denial-of-service (DDoS) attacks, and optimise website performance. For more information, please visit Cloudflare's Privacy Policy .

5.2 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies to help us analyse how users interact with our Website, compile reports on website activity, and provide other services related to website activity and internet usage. The information generated by the cookie about your use of the Website (including your IP address, which may be anonymised before storage) will be transmitted to and stored by Google on servers which may be located outside of New Zealand.

You can opt out of being tracked by Google Analytics by installing the Google Analytics Opt-out Browser Add-on . For more information, please visit Google's Privacy Policy .

5.3 Meta (Facebook) Pixel

We use the Meta Pixel (formerly Facebook Pixel), a marketing tool provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our Facebook and Instagram advertising campaigns by understanding the actions visitors take on our Website. It may also be used to retarget visitors with relevant advertisements on Meta platforms. For more information about how Meta uses your data, please visit Meta's Privacy Policy . You can opt out of Meta's targeted advertising through your Facebook Ad Settings .

5.4 Google Ads and DoubleClick

We use Google Ads and DoubleClick advertising services to display targeted advertisements and measure the performance of our advertising campaigns. These services use cookies to serve advertisements based on your prior visits to our Website and other websites. You can manage your Google advertising preferences through Google's Ads Settings .

6. Your Cookie Consent

In accordance with the Privacy Act 2020 (New Zealand) and applicable international standards including the General Data Protection Regulation (GDPR) where relevant, we seek your informed consent before placing non-essential cookies on your device.

When you first visit our Website, you will be presented with a cookie consent banner that will clearly explain the categories of cookies we use and ask for your consent. You can choose to:

  • Accept all cookies: Allow us to place all categories of cookies on your device;
  • Accept selected categories: Choose which categories of cookies you consent to (e.g., accept analytics cookies but decline marketing cookies);
  • Reject non-essential cookies: Only allow strictly necessary cookies, which are required for the Website to function.

Your consent preferences will be stored in a cookie on your device and will be applied throughout your use of the Website. You may withdraw or change your consent at any time by accessing the Cookie Settings panel, which can be found in the footer of our Website or by clicking the "Cookie Settings" button displayed on our site.

Please note that withdrawing your consent will not affect the lawfulness of any processing carried out before the withdrawal. It may, however, affect the functionality of certain features of the Website if essential cookies are disabled.

7. Managing and Disabling Cookies

In addition to the controls provided through our cookie consent banner, you can control and manage cookies in a number of ways. Please be aware that restricting cookies may affect the functionality of our Website.

7.1 Browser Settings

Most web browsers allow you to manage your cookie settings through the browser's settings or preferences menu. You can typically find these settings under the "Privacy," "Security," or "History" sections of your browser. You can configure your browser to:

  • Notify you when a cookie is being placed;
  • Block cookies from all sites or from specific sites;
  • Delete all cookies or cookies from specific sites;
  • Browse in "private" or "incognito" mode to prevent cookies from being stored.

Instructions for managing cookies in the most common browsers are available at the following links:

7.2 Opt-Out Tools for Third-Party Advertising

You can opt out of interest-based advertising from a number of advertising networks through the following industry opt-out tools:

7.3 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. Our Website currently does not respond to DNT signals, as there is no consistent industry standard for recognising and honouring DNT requests. However, you can use the cookie management tools described above to control tracking technologies on our Website.

7.4 Mobile Devices

If you are accessing our Website via a mobile device, you can typically manage advertising preferences through your device settings. For iOS devices, you can visit Settings > Privacy > Tracking. For Android devices, you can visit Settings > Privacy > Ads. You can also reset your device's advertising identifier to limit ad tracking.

8. Cookies and Personal Data

Some cookies we use may process personal data (i.e., information that can identify you as an individual). Where cookies collect personal data, our processing is governed by the Privacy Act 2020 (New Zealand) and, where applicable, the General Data Protection Regulation (EU GDPR) or the UK GDPR. The legal bases on which we rely to process personal data via cookies include:

  • Consent: For analytics, marketing, and social media cookies, we rely on your explicit consent provided through our cookie consent banner;
  • Legitimate Interests: For certain cookies necessary to maintain the security of the Website and prevent fraud, where our interests do not override your rights and freedoms;
  • Contractual Necessity: For cookies required to provide services you have requested, such as processing a hotel or dining reservation.

For further information about how we handle personal data, including your rights as a data subject, please read our full Privacy Policy.

9. International Data Transfers

Some of the third-party service providers we use (including Google and Meta) may transfer data collected through cookies to servers located outside of New Zealand, including to countries in the European Union, the United States, or other jurisdictions. Where such transfers occur, we take steps to ensure that your personal data receives an adequate level of protection, including through the use of standard contractual clauses, adequacy decisions, or other appropriate safeguards recognised under applicable privacy law.

10. Retention of Cookie Data

The duration for which cookie data is retained varies depending on the type of cookie. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the period specified in the cookie (as set out in the cookie table above) or until you delete them manually. Data collected by analytics and marketing cookies may be retained by third-party providers for their own periods as described in their respective privacy policies.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or changes in our business practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by displaying a notice on our Website or by sending you a direct communication.

We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. Your continued use of the Website after any changes to this Cookie Policy will constitute your acceptance of such changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or how we handle cookies and personal data on our Website, please contact us using the following details:

We aim to respond to all queries within 20 working days in accordance with the Privacy Act 2020 (New Zealand). If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the New Zealand Privacy Commissioner at www.privacy.org.nz.

13. Further Information and Related Policies

This Cookie Policy should be read alongside our other legal notices and policies that together govern your use of our Website and our hotel-casino services:

Thank you for taking the time to read our Cookie Policy. We are committed to transparency and to protecting your privacy while providing you with an exceptional experience at Arnoviresortguide.