Responsible Gambling Policy

At Arnoviresortguide, we are deeply committed to providing a safe, enjoyable, and responsible entertainment environment for all of our guests. This Responsible Gambling Policy has been prepared and is maintained by , located at . We believe that gambling should always remain a form of entertainment, and we take our duty of care seriously when it comes to the wellbeing of every individual who walks through our doors or visits our platform.

Our Commitment to Responsible Gambling

We understand that for most people, gambling is a fun and recreational activity. However, we also recognise that for some individuals, gambling can become a serious problem that affects their health, relationships, and financial stability. That is why responsible gambling is at the heart of everything we do.

Arnoviresortguide is committed to:

  • Providing a transparent, fair, and safe gambling environment at all times.
  • Offering practical tools and resources to help guests manage their gambling activity.
  • Training our staff to identify signs of problem gambling and respond with compassion and professionalism.
  • Complying fully with New Zealand gambling regulations and the requirements set out by the Gambling Act 2003.
  • Never targeting vulnerable individuals, minors, or those who have self-excluded from gambling activities.
  • Promoting awareness of responsible gambling practices throughout our premises and online presence.

We encourage all guests to gamble responsibly, set personal limits, and seek help if they ever feel that gambling is negatively impacting their lives. You are never alone, and support is always available.

18+ Age Policy — No Minors Permitted

Gambling at Arnoviresortguide is strictly restricted to individuals who are 18 years of age or older. This is both a legal requirement under New Zealand law and a fundamental part of our commitment to protecting young people from the potential harms associated with gambling.

To enforce this policy, we:

  • Require valid, government-issued photo identification from any guest who appears to be under the age of 25 before allowing access to gaming areas.
  • Train all relevant staff members to request identification and refuse entry to anyone who cannot verify their age.
  • Display clear and visible signage throughout all gaming areas reminding guests of the minimum age requirement.
  • Prohibit minors from entering designated gambling areas at any time, regardless of whether they are accompanied by an adult.
  • Immediately investigate and act upon any report or suspicion of an underage individual attempting to gamble.

Accepted forms of identification include a valid New Zealand driver's licence, New Zealand or international passport, or a New Zealand 18+ Card. If you are unsure whether a form of ID is acceptable, please speak with a member of our team.

We take underage gambling extremely seriously. If you believe a minor has gained or is attempting to gain access to our gambling facilities, please notify a staff member immediately.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It often develops gradually, and many people may not realise they have a problem until it has already had a significant impact on their lives. Recognising the early warning signs is a crucial first step toward getting help.

You may be experiencing problem gambling if you notice any of the following signs in yourself:

  • Spending more money on gambling than you can afford to lose.
  • Gambling with money that is set aside for essential expenses such as rent, bills, or food.
  • Feeling a compulsive urge to gamble even when you do not want to or know you should stop.
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost.
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Feeling anxious, irritable, or restless when you are not gambling or when you try to cut down.
  • Neglecting personal responsibilities, work, study, or relationships because of gambling.
  • Borrowing money, selling possessions, or engaging in other financial risk-taking to fund gambling.
  • Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
  • Feeling a sense of shame, guilt, or helplessness about your gambling behaviour.

You may also be concerned about someone else if you notice that a friend, family member, or colleague is displaying any of the above behaviours. If this is the case, we encourage you to approach them with care, compassion, and without judgement. Encouraging a loved one to seek help can make a profound difference in their life.

Remember: acknowledging that there may be a problem is not a sign of weakness — it is an act of courage and the first step toward a healthier, more balanced life.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools to help our guests maintain control over their gambling activity. These tools are available to all guests and can be accessed at any time, free of charge and without judgement.

Self-Exclusion Programme

Our self-exclusion programme allows guests to voluntarily exclude themselves from accessing gambling facilities at Arnoviresortguide for a defined period of time. Self-exclusion is a powerful and effective tool for anyone who feels that they need a break from gambling or that their gambling is becoming difficult to control.

Through our self-exclusion programme, you can:

  • Choose an exclusion period that suits your needs — from a minimum of six months up to permanent lifetime exclusion.
  • Have your details recorded and flagged across our systems to prevent access to gaming areas during your exclusion period.
  • Request that your name be removed from all marketing and promotional communications from Arnoviresortguide.
  • Return to our premises for non-gambling activities, such as dining or accommodation, where applicable and in accordance with your exclusion arrangement.

To initiate a self-exclusion request, please speak directly with a member of our Responsible Gambling team at the property, or contact our guest services team. All requests are handled with the utmost discretion, confidentiality, and respect.

In New Zealand, guests may also register with the Gambling (Exclusion Scheme) Regulations administered under the Gambling Act 2003, which allows individuals to self-exclude from multiple gambling venues simultaneously. We strongly encourage guests to explore this option if they feel it would benefit them.

Deposit and Spending Limits

We encourage all guests to set personal spending limits before engaging in any gambling activity. Setting a budget in advance helps to ensure that gambling remains within your means and stays an enjoyable leisure activity rather than a financial burden.

Time Limits and Reality Checks

It can be easy to lose track of time while gambling. We encourage guests to set a time limit for their gambling sessions and take regular breaks. Our staff are trained to remind guests of the time and to offer supportive check-ins where appropriate.

Taking a Break

If you feel overwhelmed, frustrated, or emotionally distressed at any point during your visit, please do not hesitate to take a break and step away from the gaming floor. You can speak with any member of our team, who will be happy to assist you in a calm and non-judgmental manner.

Support Services and Helpline Numbers

If you or someone you know is struggling with gambling, please know that you do not have to face it alone. There are many free, confidential, and professional support services available both in New Zealand and internationally. Reaching out for help is one of the most important decisions you can make.

New Zealand Support Services

  • Problem Gambling Foundation of New Zealand
    Free helpline: 0800 664 262
    Available 24 hours a day, 7 days a week.
    Website: www.pgf.nz
  • Gambling Helpline New Zealand
    Free helpline: 0800 654 655
    Available 24 hours a day, 7 days a week.
    Free text: 8006
    Website: www.gamblinghelpline.co.nz
  • Lifeline Aotearoa
    Free helpline: 0800 543 354
    Available 24 hours a day, 7 days a week.
    Website: www.lifeline.org.nz

International Support Services

  • GamCare (United Kingdom)
    Free helpline: +44 808 8020 133
    Available 24 hours a day, 7 days a week.
    GamCare provides free information, support, and counselling for anyone affected by problem gambling.
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Free helpline: +44 808 8020 133
    BeGambleAware offers confidential advice, support tools, and referrals to local treatment services.
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    National Helpline: +1 800 522 4700
    Available 24 hours a day, 7 days a week.
    The NCPG helpline offers crisis intervention, information, and referrals to local support services across the United States.
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others to recover from a gambling problem.
    Website: www.gamblersanonymous.org

All of the above services are free of charge and completely confidential. Whether you are looking for information, immediate support, or long-term counselling, these organisations are here to help you every step of the way. Please do not hesitate to reach out.

Contact Us

If you have any questions about our Responsible Gambling Policy, wish to speak with a member of our Responsible Gambling team, or would like to initiate a self-exclusion request, please do not hesitate to contact us. We are here to help, and all enquiries are treated with complete confidentiality and compassion.


Our Responsible Gambling team is available during all operational hours. You can also speak with any member of our guest services staff, who will be happy to connect you with the appropriate team or provide you with further information and resources.

Remember: gambling is meant to be a fun and enjoyable experience. If it stops being fun, please reach out. Help is always available, and you deserve to be well.